Harness the power of interactive SMS for customer engagement
An AI image of a professional woman who is engaged in reading an SMS message on her smartphone. I created this using Alicent, ChatGPT, and Midjourney.
The digital age has gifted us with numerous channels for customer engagement. While many of us have capitalised on email and social media, there's an often-underestimated tool that's a credible option to bypass overflowing inboxes: Interactive SMS. Forbes Communications Council recently curated insights from 19 communication experts on how to use interactive SMS for unparalleled customer engagement.
From innovative concepts like SMS scavenger hunts to the age-old strategy of creating a sense of urgency, these experts have delved deep into the art of SMS communication. One standout tip encourages businesses to "share time-sensitive and behind-the-scenes updates, new offers, and sneak peeks via SMS." This not only fosters exclusivity but also builds anticipation among customers.
Hungry for more innovative ways to boost your customer engagement through SMS? My contribution is the ‘cherry on top’ at number 19. Dive into the full expert panel article, "19 Innovative Ways To Use Interactive SMS To Engage Customers," and unlock a trove of actionable insights.
