Day five: Cannes Lions 2022

Day five at Cannes Lions was the best day of the week.

I listened to Anne Krogh, the CMO of Ikea in Denmark, talk about how IKEA puts customers at the heart of its circularity strategy and how they approached the need to assemble a global circularity movement.

Think long-term. Rather than having old unwanted IKEA furniture go to the rubbish dump, IKEA bought back 155,000 items of furniture and repaired items where needed. They then offered second-hand items for sale, enabling customers to get what they wanted for less, avoiding the premature costs of destruction and the cost of needlessly producing new furniture.

You can multiply your efforts by the number of customers who engage by taking action. IKEA has more than one billion customers each year globally, giving them the opportunity for considerable change. In saying this, they acknowledge that as consumers, we want transparency - but we also want items tailored, delivered, and available 24 hours a day. There is massive complexity, and you must be flexible - and one of the solutions may be a new business model.

My favorite quote from this session was, "Creativity is the answer to every question. Creativity is formula resistant". Adam Kerj, Chief Creative Officer, Accenture Song.

I then moved into two sessions on short-form social video with a special session with TikTok and how to build audiences. The team from TikTok and LADBible showcased the different expectations of video content between YouTube, YouTube Shorts, TikTok, and Instagram. One of the big takeaways from this session was that "content created for TikTok works well in other places, but not the other way around".

My final session of the day and the week in Cannes was with one of my professional heroes Harjot Singh, Global Chief Strategy Officer of McCann. Harjot was, as usual, direct and personable. He walked through the simplicity of communicating for change, whether in advertising, marketing, or general communications.

We spoke through what it takes to produce the best work and the three simple elements it always contains. @Harjot, I think you would own Audacious as a first name. I will write a separate post on this session, and how it served to reinspire me in the work I need to do.

Side note: I included the image above, not perfect as it is, because the name of the cross-funciton Marketing and Communications Services function that I lead at ION, is Impact!

Impact was a word that was used repeatedly by many different speakers throughout the entire week at Cannes Lions - and it’s why I chose this name.

The effort we take and the work we produce must have an eduring impact. I am proud to lead Impact@ION.

My first Cannes Lions International Festival of Creativity was an incredible experience full of different perspectives and the most brilliant people and their work. I was able to attend working sessionse with two of my professional hereos (Cindy Gallop and Harjot Singh), as well as being invited to two Global CMO Growth Council Sessions to discuss important issues facing our industry. To continue to take advantage of this event and to deepen my knowledge and deliver audacious and powerful results from my work I have subscribed to Cannes Lions Digital. I am already looking forward to Cannes Lions 2023.

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Leveraging customer behaviour

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Day four: Cannes Lions 2022